Effective Date: 2 June 2025

Company Name: Acqua Vida Pte. Ltd.

UEN: 201927781C

Address: 81 Tagore Ln, #03-19/20 TAG. A, Singapore 787502

Contact: Support@Acquavida.sg | 89669984

Acqua Vida Pte. Ltd. (“Acqua Vida”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our products, services, website, and personnel.

1. Collection of Personal Data

We may collect and process the following categories of personal data:

• Identity Information: Full name, NRIC (if applicable), company name
• Contact Information: Email address, phone number, billing/shipping address
• Payment Information: Credit/debit card details, transaction records (processed via secure payment gateways)
• Usage Information: Website interactions, preferences, subscription history
• Technical Information: IP address, browser type, device identifiers

We collect this data when you:

• Make a purchase or subscribe to our services
• Contact us for customer service
• Register on our website or via forms
• Engage with our marketing or social media channels

2. Purpose of Data Collection

Your personal data is collected and used for the following purposes:

• To process your orders and manage subscriptions
• To deliver and maintain our products and services
• To provide customer support and respond to inquiries
• To send updates, promotions, and newsletters (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations

3. Consent

By providing your personal data to Acqua Vida, you consent to the collection, use, and disclosure of your data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 8).

4. Disclosure of Personal Data

We may disclose your data to:

• Third-party service providers (e.g. delivery partners, payment processors, IT support)
• Regulatory authorities or law enforcement where required by law
• Marketing platforms (for promotional campaigns, with your prior consent)

We ensure all third parties adhere to strict data protection standards and use your data only for the intended purposes.

5. Protection of Personal Data

We implement reasonable security measures to protect your data from unauthorized access, use, or disclosure, including:

• SSL encryption for online transactions
• Access controls and authentication for staff
• Secure storage of physical and electronic records

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Personal Data

Your personal data will be retained for as long as it is necessary for the purposes stated in this policy, or as required by applicable laws.

7. Access and Correction

Under the PDPA, you have the right to:

• Request access to your personal data
• Request correction or update of inaccurate or incomplete data

To make such a request, please email us at support@acquavida.sg. We may charge a nominal fee for processing access requests.

8. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your personal data by contacting us at support@acquavida.sg. Upon receiving your request, we will cease to process your data, except where permitted or required by law.

9. Use of Cookies

Our website uses cookies to enhance your browsing experience and collect non-personally identifiable data such as browser type, pages visited, and duration. You may disable cookies via your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated policy will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact:

Data Protection Officer

Acqua Vida Pte. Ltd.

Email: Aaron@acquavida.sg

Phone: 89669984